| Welcome to the Summer 2008 edition of Continuing Hotel Education
MESSAGE to Myanmar Hotel Owners and Developers: “Develop Policies & Procedures for your Hotels and Resorts”
Policies & Procedures (P & P) are required when there is a need for consistency in your day-to-day operational activities, especially in hotels and resorts where consistency in service standards is paramount to delivering brand promise and ensuring repeat business. P & P are integral to the operations and management of international hotel chains.
However, many Myanmar small to mid-size hotels and resorts do not feel that such policies help their operations and prefer to keep management flexible. Hotel Owners usually discover that once their organization expands, either in size or in the form of additional properties, this form of management cannot cope with the new challenges posed by the bigger human resource base and complexity in operations.
Having clearly written policies and procedures contributes to the long-term stability and continuity of your organization by:
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Setting the service standards for your hotel |
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Giving management the ability to let their employees manage themselves rather than management micro-managing their staff |
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Allowing a continuity of services throughout your hotel and assisting in training new employees especially with staff turnover – a perennial problem |
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Providing employees with a clear process of how to do their job and how the hotel works. |
Policies and Procedures are the strategic link between the hotel's vision and its day-to-day operations. Well-written policies & procedures allow employees to understand their roles and responsibilities within predefined limits. Basically, policies & procedures allow management to guide operations without constant management intervention. More importantly for Myanmar Hotel Owners, the P & P provide the foundation and template for the Owners to expand and develop more hotels with the same consistency in service standards while also serving as guidelines for their business succession.
To help you to develop a set of Policies and Procedures for your operation or for related assistance to restructure your hotel organization, contact The Advantage Group.
The Advantage Group is the consulting arm of the SCCD Hotel School and advises hotel owners and developers on hotel development, hotel pre-opening and operating a hotel and human resource management. Specially tailored hotel management courses for Myanmar hotel owners/developers are available. If you need professional assistance and advice for your hotel pre-opening, contact advantage@AGmyanmar.com |
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